a. Introduction
We are committed to protecting the privacy of client’, employee and other stakeholder information, and to handling all personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles, the National Disability Insurance Scheme Code of Conduct, and relevant State and Territory privacy legislation (referred to collectively as privacy legislation).
b. Privacy and confidentiality
At Social Behavioural Health, we prioritise the privacy and confidentiality of every client. We are dedicated to protecting your personal information and ensuring that it is used only for its intended purpose, and is not shared or disclosed without explicit consent or legal requirement. We employ appropriate security measures to prevent unauthorised access, loss, disclosure, alteration, or destruction of your data.
c. Informed consent
We believe in informed consent and transparency. Before collecting any personal data, we will inform you of our confidentiality policies in clear and simple language. Your consent will be obtained through accessible means, and you will have the freedom to decline participation or withdraw consent at any stage.
d. Data collection and retention
Prior to engagement in any activity, we will provide you with clear and comprehensive information about the purpose of data collection and the specific information we will collect. Your personal data will only be used for the disclosed purpose and retained for as long as necessary or as required by law. We will take steps to anonymise or pseudonymise your data whenever possible to protect your identity.
Upon request, any documentation used to facilitate your support will be returned to you. We will retain these documents for 7 years in accordance with our privacy policy and applicable regulations.
e. Third-party service providers
We may engage third-party service providers to assist in delivering our services or processing personal data on our behalf. We ensure that any third parties adhere to strict confidentiality and privacy standards consistent with this Privacy Policy and applicable laws.
Personal data will only be shared with third parties under limited circumstances, such as regulatory requirements or when necessary in the provision of services to clients. We ensure that appropriate safeguards are in place to protect the confidentiality and integrity of client data during any such sharing.
f. Data security measures
We employ industry-standard security measures to safeguard client data against unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to encryption, firewalls, access controls, and regular security assessments.
In the unlikely event of a data breach, we will promptly investigate the incident, take necessary steps to mitigate any harm, and notify affected individuals and relevant authorities as required by law.
g. Individual rights
Clients have the right to access, rectify, or erase their personal data held by Social Behavioural Health. Requests to exercise these rights should be submitted in writing to the contact information provided in this Privacy Policy, and we will respond in accordance with applicable laws and regulations.
h. Children's privacy
We recognise the importance of protecting the privacy of children. We may collect personal data from children only with the explicit consent of their parent or legal guardian. We take measures to ensure that the privacy rights of minors are respected and protected in accordance with applicable laws.
i. Updates to this privacy policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be communicated to clients through appropriate channels, and the updated Privacy Policy will be made available on our website.
Contact information
For any questions, concerns, or inquiries regarding our privacy practices, clients may contact us at admin@sbhaustralia.com.au.
Thank you for entrusting Social Behavioural Health with your personal information. We are committed to upholding the highest standards of privacy and confidentiality in all our practices.
