Positive Behaviour Support

At Social Behavioural Health, we know that an individual's challenging behaviour is either a direct attempt to get needs met, or a response to distress from unmet needs. Our job is to understand you and your behaviours, and develop strategies to improve the quality of life for you and your support network.

At Social Behavioural Health, we know that an individual's challenging behaviour is either a direct attempt to get needs met, or a response to distress from unmet needs. Our job is to understand you and your behaviours, and develop strategies to improve the quality of life for you and your support network.

At Social Behavioural Health, we know that an individual's challenging behaviour is either a direct attempt to get needs met, or a response to distress from unmet needs. Our job is to understand you and your behaviours, and develop strategies to improve the quality of life for you and your support network.

"We step back, consider the bigger picture, and assess how different areas of a person's life influence their behaviour. Unmet needs are typically at the core of challenging behaviours. We work closely with individuals and their families to develop strategies that meet needs, reinforce positive behaviours, and build on their strengths."

Bianka - Director

Positive Behaviour Support Practitioner & Psychologist

"We step back, consider the bigger picture, and assess how different areas of a person's life influence their behaviour. Unmet needs are typically at the core of challenging behaviours. We work closely with individuals and their families to develop strategies that meet needs, reinforce positive behaviours, and build on their strengths."

Bianka - Director

Positive Behaviour Support Practitioner & Psychologist

Recognise every need.
Empower your life.

Our approach to PBS

Deriving from humanistic and positive psychology frameworks, our approach aims to improve wellbeing by recognising the potential for growth and change. We set out to achieve this by considering behaviours of concern in the context of unmet core human needs.

Deriving from humanistic and positive psychology frameworks, our approach aims to improve wellbeing by recognising the potential for growth and change. We set out to achieve this by considering behaviours of concern in the context of unmet core human needs.

Deriving from humanistic and positive psychology frameworks, our approach aims to improve wellbeing by recognising the potential for growth and change. We set out to achieve this by considering behaviours of concern in the context of unmet core human needs.

Our positive behaviour support model works well with individuals considered complex and high risk because it frames their behaviours in the context of something we can all relate to. As humans, we can all understand and relate to needs. The needs model brings the human element back to the forefront, and provides a robust formulation of behaviours.

Our positive behaviour support model works well with individuals considered complex and high risk because it frames their behaviours in the context of something we can all relate to. As humans, we can all understand and relate to needs. The needs model brings the human element back to the forefront, and provides a robust formulation of behaviours.

Our positive behaviour support model works well with individuals considered complex and high risk because it frames their behaviours in the context of something we can all relate to. As humans, we can all understand and relate to needs. The needs model brings the human element back to the forefront, and provides a robust formulation of behaviours.

Our behaviour support plans include:

Detailed information about you

Detailed information about you

Detailed information about you

Core needs profile and "health snapshot"

Core needs profile and "health snapshot"

Core needs profile and "health snapshot"

Description of challenging behaviours

Description of challenging behaviours

Description of challenging behaviours

Formulation of why they occur

Formulation of why they occur

Formulation of why they occur

Link between unmet needs and behaviours of concern

Link between unmet needs and behaviours of concern

Link between unmet needs and behaviours of concern

Proactive strategies to address underlying unmet needs

Proactive strategies to address underlying unmet needs

Proactive strategies to address underlying unmet needs

Reactive strategies to respond to behaviours of concern

Reactive strategies to respond to behaviours of concern

Reactive strategies to respond to behaviours of concern

Outline of skill building strategies and how they will address unmet needs

Outline of skill building strategies and how they will address unmet needs

Outline of skill building strategies and how they will address unmet needs

Inclusion of restrictive practices (if required)

Inclusion of restrictive practices (if required)

Inclusion of restrictive practices (if required)

Implementation plan

Implementation plan

Implementation plan

Outcome measures and progress targets

Outcome measures and progress targets

Outcome measures and progress targets

Step into the redefined behaviour support journey

We're here to support you every step of the way

"We require a clear understanding of the issue, behaviour, or concern in order to determine the necessary assessments to be completed."

"We require a clear understanding of the issue, behaviour, or concern in order to determine the necessary assessments to be completed."

What is the reason for the referral?

This information is usually obtained during the referral process or your first appointment with us, and includes:

This information is usually obtained during the referral process or your first appointment with us, and includes:

What brings you to Social Behavioural Health

What brings you to Social Behavioural Health

Referral details from your referrer

Referral details from your referrer

Presenting problem(s)

Presenting problem(s)

List of behaviours of concern

List of behaviours of concern

Requirement for an interim behaviour support plan - only if there are instances of restrictive practices

Requirement for an interim behaviour support plan - only if there are instances of restrictive practices

Getting to know you

The initial assessment appointments and non-direct support activities are designed to provide a comprehensive understanding of your background, evaluate the impact of concerning behaviours, and start building a trusting therapeutic relationship with you. This process includes:

The initial assessment appointments and non-direct support activities are designed to provide a comprehensive understanding of your background, evaluate the impact of concerning behaviours, and start building a trusting therapeutic relationship with you. This process includes:

Reviewing previous reports, assessments, and plans

Reviewing previous reports, assessments, and plans

Consulting with family/ caregivers, support workers, and allied health professionals

Consulting with family/ caregivers, support workers, and allied health professionals

Completing a current "health snapshot" with you or your family/ caregivers

Completing a current "health snapshot" with you or your family/ caregivers

Observing you in various environments, such as home, school, and day programs

Observing you in various environments, such as home, school, and day programs

Appointments and consultations with you

Appointments and consultations with you

Starting behaviour tracking through MS Forms

Starting behaviour tracking through MS Forms

Completing an interim behaviour support plan within one month of engagement, if necessary

Completing an interim behaviour support plan within one month of engagement, if necessary

"The comprehensive approach in getting to know you helps us develop an objective perspective about you, your life, and the impacts of the behaviours of concern."

"The comprehensive approach in getting to know you helps us develop an objective perspective about you, your life, and the impacts of the behaviours of concern."

"We focus on being present and empathetic to your experience."

"We focus on being present and empathetic to your experience."

Understanding you and what matters to you

The first therapeutic appointments focus on establishing a connection with you and fostering understanding. They may involve specific assessments, like sensory assessments, as well as:

The first therapeutic appointments focus on establishing a connection with you and fostering understanding. They may involve specific assessments, like sensory assessments, as well as:

Asking you questions about you and your life

Asking you questions about you and your life

Listening to your thoughts and feelings

Listening to your thoughts and feelings

Providing a safe, non-judgemental space for you to express yourself

Providing a safe, non-judgemental space for you to express yourself

Learning about what is important to you

Learning about what is important to you

Helping you understand your experiences

Helping you understand your experiences

Understanding your perspective

Understanding your perspective

Setting goals

Setting goals

Working with you

Therapeutic appointments are personalised to suit your needs. Our behaviour support practitioners use a range of therapeutic techniques based on their expertise and training. You can find more information about each practitioner in the 'our team' section. These sessions may involve:

Therapeutic appointments are personalised to suit your needs. Our behaviour support practitioners use a range of therapeutic techniques based on their expertise and training. You can find more information about each practitioner in the 'our team' section. These sessions may involve:

Learning new skills

Learning new skills

Facilitating self-awareness and introspection

Facilitating self-awareness and introspection

Exploring behavioural experiences, emotions and thoughts

Exploring behavioural experiences, emotions and thoughts

Corrective emotional experiences

Corrective emotional experiences

Addressing resistance, setbacks or relationship issues

Addressing resistance, setbacks or relationship issues

Challenging dysfunctional patterns

Challenging dysfunctional patterns

"The therapeutic relationship is the vehicle for enacting change in one's life."

"The therapeutic relationship is the vehicle for enacting change in one's life."

"We aim to understand what is happening, in order to assist and support you in making positive change."

"We aim to understand what is happening, in order to assist and support you in making positive change."

Connecting the dots

By synthesising all collected information, we will support you by building a profile of your core needs, conducting a functional behaviour assessment, and planning strategies to address unmet needs. This stage involves:

By synthesising all collected information, we will support you by building a profile of your core needs, conducting a functional behaviour assessment, and planning strategies to address unmet needs. This stage involves:

Conducting an FBA to determine the function of concerning behaviours

Conducting an FBA to determine the function of concerning behaviours

Formulating reasons for the behaviours and linking them to unmet core needs

Formulating reasons for the behaviours and linking them to unmet core needs

Developing an intervention plan and strategies to address unmet core needs

Developing an intervention plan and strategies to address unmet core needs

Trialling strategies, including response strategies

Trialling strategies, including response strategies

Building the comprehensive behaviour support plan

At this stage, we understand what is happening and why the behaviours are occurring. We have started testing strategies to address your underlying unmet core needs. Next, we will create the behaviour support plan. This plan aims to consolidate all the information in one document, outlining proactive and response strategies, plans for skill development, and, if necessary, restrictive practices in a clear and understandable way. We will consult with everyone involved in your care, including yourself, to review the behaviour support plan and proposed strategies.

At this stage, we understand what is happening and why the behaviours are occurring. We have started testing strategies to address your underlying unmet core needs. Next, we will create the behaviour support plan. This plan aims to consolidate all the information in one document, outlining proactive and response strategies, plans for skill development, and, if necessary, restrictive practices in a clear and understandable way. We will consult with everyone involved in your care, including yourself, to review the behaviour support plan and proposed strategies.

"Adhering to the NDIS Quality and Safeguards Commission guidelines, we have created our own behaviour support plan that goes beyond the surface, and delivers the information to you in a more meaningful and impactful way."

"Adhering to the NDIS Quality and Safeguards Commission guidelines, we have created our own behaviour support plan that goes beyond the surface, and delivers the information to you in a more meaningful and impactful way."

"You can never truly comprehend an individual until you take into account their perspective, until you immerse yourself in their experiences and see the world through their eyes."

"You can never truly comprehend an individual until you take into account their perspective, until you immerse yourself in their experiences and see the world through their eyes."

Bridging perspectives and bringing everyone together

Okay, we've finished the behaviour support plan. What's next?


The implementation phase of behaviour support is crucial. This is when we put the plan into action with everyone involved in your care. We help them understand you in a new way - to grasp the impact of your traumas and diagnoses, and to see your strengths and potential for growth. We provide training to boost their confidence in supporting you. We also work with you to improve your skills in meeting your needs.

Okay, we've finished the behaviour support plan. What's next?


The implementation phase of behaviour support is crucial. This is when we put the plan into action with everyone involved in your care. We help them understand you in a new way - to grasp the impact of your traumas and diagnoses, and to see your strengths and potential for growth. We provide training to boost their confidence in supporting you. We also work with you to improve your skills in meeting your needs.

Monitoring your progress and making adjustments

We consider the behaviour support plan a live document. We track progress, report monthly, and regularly follow up with you and your support team. We make changes to the plan as needed to ensure ongoing improvements.


At the end of the plan cycle, we will prepare a report for the NDIS Commission, conduct a final "health snapshot", and assess progress against your goals. It's a great opportunity to celebrate improvements in your quality of life and the decrease of challenging behaviours and restrictive practices.

We consider the behaviour support plan a live document. We track progress, report monthly, and regularly follow up with you and your support team. We make changes to the plan as needed to ensure ongoing improvements.


At the end of the plan cycle, we will prepare a report for the NDIS Commission, conduct a final "health snapshot", and assess progress against your goals. It's a great opportunity to celebrate improvements in your quality of life and the decrease of challenging behaviours and restrictive practices.

"Behaviours are human, and continue to change with each passing day. Our plans are adaptable and change as you do."

"Behaviours are human, and continue to change with each passing day. Our plans are adaptable and change as you do."

Empower change through Behaviour Support

Empower change through Behaviour Support

Recognising your needs, empowering your life.

Recognising your needs, empowering your life.

Need more information?

Frequently asked questions

Frequently asked questions

What is Positive Behaviour Support?

What are some Positive Behaviour Support (PBS) examples?

What qualifications and experience do your practitioners have?

Can you provide support in different settings such as home, school or community environments?

What ages do you work with? Do you specialise in supporting specific age groups?

What areas of Melbourne do you service?

Are you an NDIS registered provider?

How do I make a referral?

Do you have a current waitlist?

What is Positive Behaviour Support?

What are some Positive Behaviour Support (PBS) examples?

What qualifications and experience do your practitioners have?

Can you provide support in different settings such as home, school or community environments?

What ages do you work with? Do you specialise in supporting specific age groups?

What areas of Melbourne do you service?

Are you an NDIS registered provider?

How do I make a referral?

Do you have a current waitlist?

What is Positive Behaviour Support?

What are some Positive Behaviour Support (PBS) examples?

What qualifications and experience do your practitioners have?

Can you provide support in different settings such as home, school or community environments?

What ages do you work with? Do you specialise in supporting specific age groups?

What areas of Melbourne do you service?

Are you an NDIS registered provider?

How do I make a referral?

Do you have a current waitlist?

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Social Behavioural Health.

Registered provider of Positive Behaviour Support

Registered provider of Positive Behaviour Support

Organisation ID: 405 014 7695

Social Behavioural Health

Social Behavioural Health acknowledges Aboriginal and Torres Strait Islander people as the Traditional Owners of Australia and their connection to land and community. We pay our respects to all Elders, past, present and emerging.

© 2024 Social Behavioural Health. All rights reserved.

ABN 45 616 150 903

Social Behavioural Health

Social Behavioural Health acknowledges Aboriginal and Torres Strait Islander people as the Traditional Owners of Australia and their connection to land and community. We pay our respects to all Elders, past, present and emerging.

Logo

Social Behavioural Health.

Registered provider of Positive Behaviour Support

Organisation ID: 405 014 7695

© 2024 Social Behavioural Health. All rights reserved.

ABN 45 616 150 903

Social Behavioural Health

Social Behavioural Health acknowledges Aboriginal and Torres Strait Islander people as the Traditional Owners of Australia and their connection to land and community. We pay our respects to all Elders, past, present and emerging.

Logo

Social Behavioural Health.

Registered provider of Positive Behaviour Support

Organisation ID: 405 014 7695

© 2024 Social Behavioural Health. All rights reserved.

ABN 45 616 150 903